TOP 5 RPGs With The Most Romance Options
For some players, romance is an integral part of any RPG experience. In the midst of saving the world, grinding out enemies, chasing down better gear, and […]
Get Your Game On: The Hottest Online Games and Apps to Watch in 2024!
Are you ready to embark on an epic gaming journey in 2024? We’ve got a list of must-play titles that are set to define the […]
Rules for Writing B2B Customer Satisfaction Survey Questions
According to McKinsey & Company, B2B companies score less than 50% on customer satisfaction. But consumer companies score between 65% and 85%. That’s a big […]
Unlocking the power of Sales Intelligence
Sales teams involved in sales outreach must face a host of challenges to reach their targets and offer a great experience for customers. These challenges […]
Measuring Customer Satisfaction: A Customer Experience Consultant’s View
Companies depend on happy customers to thrive. And yet… customer indifference is the norm. The latest average American Customer Satisfaction Index score is 73.2. And […]
Conversational AI in Customer Service: An Interview with Dawn Varghese of Agara
Note: This blog post contains information related to and provide by a client of CTS Service Solutions. With our webinar upcoming this week, Hassle-Free CX: […]
Empowerment: The Backbone of Great Service
Empowerment is critical to any organization that wants to be a Service Leader. It is the most difficult skill to teach and get employees to […]
18 Higher Education Email Templates and Saved Replies
Every student is unique in the support they need to be most successful in college life. However, there are certain questions that seem to come […]
Long-Term Strategy
Playing the Long Game If there is one company that epitomises long-term strategy, it is Amazon. On May 15th 1997, Amazon sold shares to the […]
Guide to Interpreting Call Center Analytics
Correctly interpreting call center analytics and KPIs is key to improving your operations and your customer’s experience. Today, contact centers are increasingly viewed by businesses […]
