According to McKinsey & Company, B2B companies score less than 50% on customer satisfaction. But consumer companies score between 65% and 85%. That’s a big […]
Sales teams involved in sales outreach must face a host of challenges to reach their targets and offer a great experience for customers. These challenges […]
Companies depend on happy customers to thrive. And yet… customer indifference is the norm. The latest average American Customer Satisfaction Index score is 73.2. And […]
Note: This blog post contains information related to and provide by a client of CTS Service Solutions. With our webinar upcoming this week, Hassle-Free CX: […]
Empowerment is critical to any organization that wants to be a Service Leader. It is the most difficult skill to teach and get employees to […]
Every student is unique in the support they need to be most successful in college life. However, there are certain questions that seem to come […]
Playing the Long Game If there is one company that epitomises long-term strategy, it is Amazon. On May 15th 1997, Amazon sold shares to the […]
Correctly interpreting call center analytics and KPIs is key to improving your operations and your customer’s experience. Today, contact centers are increasingly viewed by businesses […]
The recipe for building relationships has probably never been stated more succinctly or elegantly than by Dale Carnegie. One of his most famous quotes from […]
What are you doing to boost your survey response rate? Nearly every day, I get at least one request to take a survey. I bet […]
